The goal of digital transformation is to streamline agency operations while increasing customer satisfaction. Achieving that goal requires planning up front, however – if there isn’t a clear objective it is easy to get off track, and cutting corners on execution to make up time can be tempting.
For instance, the third-party contractors often used by agencies want to set themselves up for success, so they should receive guidance on considering security and compliance from the outset, in the design/development phase. This helps both the contractors and the agencies’ program managers to have peace of mind that things are proceeding appropriately.
Issued on
October 28, 2024
Expires on
Does not expire