State and Local Government: Ohio Pursues Integrated Customer Services, Securely

The state of Ohio is pursuing an integrated customer approach that improves the user experience, such as creating a digital identity to simplify interactions with agencies while keeping information private and secure.

Among its efforts, the Ohio Office of Information Technology is pursuing a “cloud smart” strategy, including acting as a broker for agencies looking at Infrastructure-as-a-Service and Platform-as-a-Service. At the same time, officials recognize that cybersecurity has to provide the foundation for all internet-based transactions, to protect the state and its residents.