To Succeed with Zero Trust & AI, Look to Cultural Change

Ever since the issuance of Executive Order 14028, issued in May 2021 to improve cybersecurity across the entire government by implementing a zero trust architecture, federal agencies have been hard at work to meet the requirement. Then, in October 2023 – less than 18 months later – a new executive order, 14110, was released on the “Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.” These are two sweeping mandates that affect every corner of the government. Yet history has demonstrated over and over that the hardest part of making big changes is getting the culture to change so that employees feel empowered rather than ignored, and the public experiences a positive customer experience rather than frustration.