Prioritizing Mission Delivery and Zero Trust Security in SaaS

Agencies increasingly rely on Software-as-a-Service (SaaS) platforms such as Salesforce for mission-critical functions, which offers them numerous benefits including flexibility, reducing upfront IT resource costs and delegating upgrades and patches to the provider. Using Salesforce does not remove the agencies’ responsibility for cybersecurity, however, and SaaS applications face their own risks, including misconfigurations, poor access control, insider threats, and possible compliance issues. The need for robust security and resilience measures becomes paramount to the agency’s mission.